EuroKobi CRM System
Comprehensive CRM system achieved 280% efficiency increase in sales processes and 75% reduction in customer churn.
Results
- 280% sales efficiency
- 75% reduction in customer churn
- 52% lead conversion rate
- 95% time savings in reporting
Challenge
EuroKobi was keeping customer information in different Excel files and there was a lack of coordination among the sales team. Customer tracking was done manually, sales opportunities were being missed, and reporting processes were very time-consuming. Additionally, customer communication history was being lost.
Solution
We developed a comprehensive CRM system with user-friendly interface. We added AI-powered lead scoring, automatic task assignment, real-time notifications, and detailed reporting features. We provided access for field sales representatives with mobile application.
Technologies
- React.js
- .NET Core
- SQL Server
- SignalR
- Azure
- Power BI
- SendGrid
Features
- Customer 360° profile view
- AI-powered lead scoring system
- Email and SMS integration
- Advanced sales pipeline management
- Detailed reporting and analytics dashboard
- Mobile CRM application
- Third-party integrations (WhatsApp, Slack, Teams)
- Automatic task assignment and tracking
- Customer segmentation tools
Impact
After the CRM system was implemented, sales representatives' efficiency increased by 280%, customer churn decreased by 75%, lead conversion rate rose to 52%, and reporting processes were accelerated by 95%. 89% positive feedback was received in customer satisfaction surveys.
